Please read the following Rules & Regulations carefully before submitting an application.

SPECIAL NOTE: MedjetAssist is NOT an insurance program.  MedjetAssist is an authorized Indirect Air Carrier (IAC) utilizing the services of licensed Part 135 air carriers to meet your air ambulance transportation needs.  MedjetAssist does not own, lease or operate any aircraft, and has no affiliation with any direct air carrier.  As an IAC, MedjetAssist contracts for the provision of air transportation services in its own name and coordinates the provision of medical services for your flight. All flights are operated by licensed direct air carriers.

A family membership shall include the named primary member, his or her spouse or domestic partner and up to five of their unmarried dependent children (including step, foster or legally adopted children) under the age of 19 or up to age 23 if a full-time student in actual attendance at an accredited school or college and dependent on the primary member for support and maintenance. If a birth or legal adoption occurs during the year of a family membership, the new dependent is automatically covered upon notification. A dependent child, as used above, is one who lives regularly and permanently with the primary member in a parent-child relationship and is chiefly dependent upon the member for support.

Members who have reached 75 or older at the time of their enrollment are not eligible for membership benefits under the regular membership. Diamond Membership applications are available upon request and must be reviewed and approved prior to enrollment for individuals age 75 to 85. All membership applications and/or enrollment forms must include accurate dates of birth in order to ensure eligibility for benefits.

 

All Medjet Memberships, both new and renewal, are subject to approval by MedjetAssist, whose decision is final.

Membership is valid only if the appropriate membership fee is collected.

AIR MEDICAL TRANSPORT CRITERIA

You must be hospitalized as an inpatient more than 150 miles from your primary residence as listed on your enrollment application and continue to meet inpatient criteria at the receiving hospital.

Evacuation flights will be performed if an inpatient hospitalization is required and the remaining inpatient hospital stay can be completed at a hospital of the member’s choice and the member is unable to return via commercial airline with medical escort.

Medical services are limited to two separate transports per membership per year, except for repatriation transports involving enrolled multiple family members requiring simultaneous repatriation. Under these circumstances, each family member will receive one transport.

Due to the limited medical facilities and testing available on cruise ships, in some cases MedjetAssist may require the member to be admitted to a hospital on shore before scheduling medical transportation to another hospital.

Affiliate aircraft used for the medical transport of MedjetAssist members are fully equipped intensive care aircraft staffed with specially trained medical teams. However, if the member’s condition permits, the member may be transported by scheduled commercial airline, while in the care of a MedjetAssist authorized medical escort.

At MedjetAssist’s discretion, remote evacuation may be provided without hospitalization. Remote evacuation to the closest appropriate medical facility for initial stabilization and evaluation will only be performed in areas where MedjetAssist has authorized air medical evacuation affiliates capable of accessing remote air strips in the regions they serve. Members requiring remote evacuations will need to meet inpatient criteria as determined by MedjetAssist prior to evacuation.

Members should note that a remote evacuation to the closest appropriate medical facility will constitute one member transport with regard to the number of allowable transports per year. Continued transport to the member’s hospital of choice will be completed if the member continues to meet inpatient criteria after initial treatment and stabilization. This transport to the member’s hospital of choice will be deemed a continuation of their transport with regard to remaining transports under their membership benefits.

All arrangements for medical evacuation and repatriation must be made by MedjetAssist. Since MedjetAssist is a membership program and not an insurance plan, we will not reimburse members for expenses they incur on their own. Decisions regarding urgency of the case, the best timing and the most suitable means of transportation will be made by MedjetAssist after consultation with the local attending physician.

Transport benefits are not available to members for injuries, illnesses, or conditions existing at the time of enrollment where inpatient medical care has already been scheduled or recommended by a health care provider.

To be eligible for MedjetAssist transport benefits, membership must be activated prior to initial departure from registered membership home address.

If you are medically discharged from the hospital or leave against medical advice and are physically able to travel under your own power, you will no longer be eligible for medical transport benefits.

AIR TRANSPORT RESTRICTIONS/EXCLUSIONS

Both the originating and receiving hospital must be reasonably accessible by ground ambulance to transport the member to and from an airfield capable of accommodating MedjetAssist authorized aircraft.

Membership provides access to MedjetAssist authorized affiliates only.

Due to the high risk of sending registered aircraft and personnel into countries where travel restrictions have been issued, membership services are subject to exclusion in these areas.

A member with tuberculosis or other chronic airborne pathogens may not be transported.

A member with mild lesions, simple injuries such as sprains, simple fractures or mild illnesses which can be treated by local doctors and does not prevent the member from continuing his or her trip or returning home without medical attention does not qualify for medical transport.

Medical transport services will not be provided in cases where the member’s primary admitting diagnosis is an inpatient psychiatric disorder.

A member traveling outside the United States, Canada or Mexico for the sole purpose of seeking medical treatment, whether inpatient or outpatient, experimental or otherwise, will not be eligible for medical transport benefits for that specific trip.

A member traveling or living outside the United States, Canada or Mexico for an uninterrupted period in excess of 90 days is not eligible for membership benefits under the regular membership. Extended Stay (Expatriate) packages are available upon request.

Up to two (2) family members, business associates and/or traveling companions may accompany the patient, at no additional cost, on a MedjetAssist authorized aircraft during transport, provided space is available and the patient care is not compromised. One family member or traveling companion may accompany patients being transported via scheduled commercial airline at no additional cost via economy class. Payment of membership fee entitles the member to the membership services as published at no additional cost to the member.